Account Setup Checklist

User Setup

Every user will need to update their settings upon their first login to Valant.

Username Dropdown (Upper Right of Screen)

Clicking Change Local Time Zone opens the "Update Local Time Zone" window

Username Dropdown (Upper Right of Screen)

Click Account Settings, then select the "User Preferences" tab

• (Optional) Appointment Duration – Default appointment duration on the scheduler 
• (Optional) Appointment Calendar Time interval – Default interval on the scheduler
• (Optional) Scheduler Hours Start and Scheduler Hours End (in Military time) – Defines hours viewable on the scheduler
• (Optional) First Day of Week – Defines the “week” view configuration on the scheduler, check boxes for desired timezone views 
• (Optional) Patient Name Format – How the patient name will display on the scheduler

Persons & Institutions | Patients

• Add patients into the system
• Review data needed for this step in the Patient Demographics Overview article
• Use the Create a New Patient article for steps on adding patients

Scheduler | Calendar View

Add any appointments from your planned go-live date going forward into Valant using the Appointment Details article as a guide

• (Optional) See Preset Views article to create and save your favorite preset views 

Patient Chart | Measures (practices using the Patient Portal module)

Open/select a patient chart and select "Measures" from the left menu

Assign measures to MYIO Patient Portal for patients, as applicable

• See MYIO Forms and Documents article for guidance

Patient Chart | Medications & Allergies (practices using the ePrescribing module)

Open/select a patient chart and select "Medications" or "Allergies" from the left menu

Update pharmacy, allergies, and medication history, as applicable in DrFirst and described in the Rcopia DrFirst articles

Practice Setup

One user, usually an office manager, will need to update these settings.

Persons & Institutions | Practice | Preferences Tab

The Preferences tab allows users to set practice wide settings for the practice on settings for Scheduling, Clinical, Billing, and Administrative options. The "Admin" section is only available for users with "Admin Access". The "Password valid days" and "Password expires alert days" allows a practice to set a timeframe for how long a password will be valid and when to warn users. See Valant User Password Valid Days and Expiration article for more details.

Appointment Reminder Phone Number – Confirm which phone number should be used as the contact number listed in patient reminders. Review Patient Communications Values From System article for more information.

• In Persons & Institutions | Facilities | select Facility | Facility tab
• In Persons & Institutions | Providers | select Provider | Preferences tab
• In Persons & Institutions | Practice | Billing Info tab

Persons & Institutions | Providers | select Provider

• Confirm demographic information is correct in "Provider" tab. "Display Name" is signature on documentation
• Enter Availability per Provider/Facility (Patient Portal Appointment Request users). Review MYIO Appointments article for more information

Details are described in the Persons & Institutions | Provider article

Persons & Institutions | Facilities

• Confirm facility information is correct, including phone and fax numbers. see details in Facilities article
• Show in Patient Portal – Check if you would like facility address and phone number displayed in MYIO Patient Portal

Persons & Institutions | Practice | Patient Portal Tab (practices using the MYIO Patient Portal module)

Settings

• (Optional) Check "Appointment Requests" to enable patients to request appointments from MYIO
• (Optional) Check "Create placeholder appointments for pending appointment requests" to enable the system to create placeholder appointments for pending appointment requests entered by patients through MYIO  
• (Optional) Check "Show Balances in Patient Portal" which enables patients to see their current outstanding balance in MYIO
• (Optional) Check "Statements are allowed to be sent to portal"

Onboarding

• (Optional) Check "Skip Previously Completed Fields" this will save a patient's progress as they complete onboarding, if they abandon filling out a field and return to onboarding at a later date then the information they initially filled out will be saved
• (Optional) Check "Include Pronouns & Gender Identity" this enables input to the gender identity field in patient demographics 
• (Optional) Check "Require Credit Card Information" this requires that a patient enter their credit card information during onboarding
• (Optional) Check "Require Insurance Information" this requires that a patient provide their insurance information during onboarding

Self-Check-In

• (Optional) Check "Appointment Self-Check-In" to allow Patients to check in from MYIO
• (Optional) Check "Require Payment for Self-Check-In" to require the Patient to fill out credit card information if a card is not on file and submit a payment before being able to complete self check in. 

Tools | Patient Communications

Patient Communications features are patient reminders and broadcast messaging that will offer practices additional transmission options. Reminders are triggered by upcoming appointments, no-shows, credit card and insurance expirations, while broadcast messaging contains ad hoc communications sent to groups of patients based on message requirements.

Use the following articles to guide through setup of this feature:

• (Optional) Patient Communications Overview
• (Optional) Patient Communications – Reminders
• (Optional) Patient Communications – Broadcast Messages

Documents | Practice Documents | Upload Documents (practices using the Patient Portal module)

(Optional) Upload any documents to Practice Documents that you would like accessible to ALL patients using MYIO (Document Type = Patient Portal Forms)

Note: These are general forms that all patients in the practice that can access MYIO will have access to, no sensitive/personal documents intended to be viewed by one specific patient should be uploaded using this document type

Documents | Custom Forms Hub (eSignature users)

• Custom Forms (replacing eSignature) Overview
• Custom Forms (replacing eSignature) - Custom Forms Hub Forms, Packets, and Request Tab Navigation
  
• Custom Forms (replacing eSignature) Creating a Form

Reference Data | Appointment Types | New Appointment Type (Patient Portal Appointment Request users)

Review the Appointment Requests Configuration section of the MYIO Appointments article to create default appointment request types  

Billing Setup (For practices using the Billing module)

One user, typically the biller for the practice, will need to update these settings.

This checklist is intended to outline a high level overview of the basic billing setup items that need to be completed as a first step to get up and running in Valant. Once these items have been completed, the General Billing Setup article goes into additional detail on the more complex Billing setup items.

Persons & Institutions | Practice

• Billing Info tab - Confirm the practice information is correct (Name, Address, ZIP and ZIP+4, Specialty, NPI, Tax ID, etc.)
  • Practice Type: Select “Person” if billing using provider's NPI. Select “Non-Person” if billing using practice NPI. 
• Preferences tab - Save receipts should be CHECKED
• Statement Messages tab - (Optional) Tailor the messages that will be printed on your patient statements (Standard Message and Statement Footer will appear on ALL statements)
• Statement Preferences tab - (Optional) Review the Creating Patient Statements article to customize the data elements that appear on patient statements
• EDI Billing Contact tab (For practices using a clearinghouse) -  You will need to designate an individual at your practice to serve as the main point of contact for your clearinghouse. Your clearinghouse will utilize this information in the event that there are issues with any of your claims. Please be sure to enter a Full Name, including First and Last, and a verified Phone number. Failure to do so will result in the absence of an emergency contact for your practice and may result in unprocessed claims. 

Transaction Codes | Procedures

• Inactive checkbox - Inactivate any default codes that are not relevant to your practice
• Check the “Insurance Procedure” box for all billable codes
• Update Description, Fee, Default Appointment Duration, Category, and checkboxes for remaining default codes, as applicable
• Add additional transaction codes, as applicable (E.g. “No Show”, “Late Cancellation”, “Documentation Fee”, etc.) – anything you will charge or schedule must have a transaction code
• Select "Places of Service" (POS) from drop-down options. Create and manage POS codes in Reference Data | Places of Service.
• If the practice utilizes multiple places of service for the same code, a separate transaction code entry should be added for each place of service

Persons & Institutions | Providers

• Provider NPI
• Incident-To Supervisor (if applicable): Supervising provider that all claims should be billed under instead of the rendering provider
• Billing Type: create and manage Billing Types in Reference Data | Billing Types
• Check “Signature on file" box in bottom right corner. If unchecked, check, and click Save

Persons & Institutions | Facilities

• Zip and Zip+4
• Facility NPI

Persons & Institutions | Patients

Navigate to Persons & Institutions | Patients | select patient | Demo tab

• Ensure all applicable Patient information has been entered upon data import completion
• Check "Auto bill patient" box
• Check “Signature on file" box
• Check “Info release auth” box

Persons & Institutions | Insurance Companies

Navigate to Persons & Institutions | Insurance Companies | select insurance company | Insurance Companies tab

Click + New to add an insurance companies into the system, as applicable

Click on an Insurance Company from the list which opens to the "Insurance Company" tab

• EDI Payor ID – If using a clearinghouse, enter the payer ID from the clearinghouse (Hint: You only need 1 insurance company record per EDI Payer ID)
• Eligibility ID – (Optional) If you are using an integrated clearinghouse and you’ve purchased the optional eligibility checking module, enter the Eligibility ID to enable the eligibility checking reports

Click on the "EDI Configuration" tab

• Accept assignment – should be CHECKED if you will accept payment directly from this company
• Other fields on this tab may be populated depending on state-specific payer requirements

Post Go Live Report Resources and Clearinghouse Steps

• Run the “Pending Insurance Claims” report prior to claim submission. Navigate to Reports | System Reports | Pending Insurance Claims from Billing drop-down options. Use top filters if applicable.
• Run “Claim Submission” report after claims have been submitted to ensure all applicable claims have been billed to the clearinghouse. Navigate to Reports | System Reports | Claim Submission from Billing drop-down options. Use top filters if applicable.
• Ensure all ERA file payments appear in Valant as applicable. (Typically, payer payment will be received within 30 days depending on the payer claim review process.) Navigate to Billing | ERA.
• Ensure all applicable payer enrollments have been approved by the clearinghouse prior to claim submission. This can be completed by logging into the clearinghouse website and viewing each payer enrollment status.
• Review all claim rejections / denials located within your clearinghouse website. (The Valant system does not support Box 22. All claim corrections will be completed within the clearinghouse website.)