Patient Communications features are patient reminders and broadcast messaging that will offer practices additional transmission options. Reminders are triggered by upcoming appointments, no-shows, credit card and insurance expirations, while broadcast messaging contains ad hoc communications sent to groups of patients based on message requirements.
All Valant IO users with the Patient Communications permission can access this feature. When you attempt to save a reminder or broadcast message, you will be prompted to acknowledge that activating reminders and sending broadcast messages may incur charges according to usage.
Customizable reminder messaging allows users to enter different content for text (SMS), email, and phone call (Robocall) messages
Deliver updates and announcements to groups of patients all at once by sending a broadcast message
Send up to four appointment reminders per encounter
- Deliver different reminder content in the final appointment reminder
Automatically follow up on no-shows when the no show follow-up reminder is activated
- Practices can customize the follow-up messaging
- Will be sent when an appointment is marked as a no show
Patients will be able to update credit card and insurance information without picking up the phone by responding to insurance expiration and credit card expiration reminders
- These reminders will go out only when the patient’s insurance or credit card is set to expire within a specified date range
The link to this feature is found in the left navigation bar under Tools | Patient Communications.
Features
Reminders are customizable automated messages delivered to patients:
- Appointment Reminders
- First Reminder: The first reminder sent to patients prior to each appointment. For Premium and Power plans, this reminder is included at no additional cost.
- Second Reminder
- Third Reminder
- Appointment Scheduled
- Automated MYIO Portal Onboarding Reminder
- Credit Card Expiration Reminder
- Final Appointment Reminder
- Group Therapy Appointment Reminder
- Group Therapy Appointment Scheduled
- Insurance Expiration Reminder
- No Show Follow-Up Reminder
- Telehealth Appointment Reminder
- Telehealth Appointment Scheduled
See Patient Communications - Reminders article for more information.
A broadcast message is a single message sent to multiple patients at once.
- Provider Availability
- All Active Patients
- All Scheduled Patients
- Facility Selector
- Prospective Patients
- Select Patients
See Patient Communications - Broadcast Messages article for more information.
Pricing and Billing Information
Reminders
Reminders are customizable automated messages delivered to patients and enabled through the Patient Communications page in Valant.
What is the “1st appointment reminder”? The first reminder sent to patients prior to each appointment. For Premium and Power plans, this reminder is included for free.
| Cost Per Reminder Sent* | Lite and Pro | Premium and Power |
| First Appointment Reminders | $.09 | FREE |
| Second, Third, Final Appointment Reminders | $.09 | $.09 |
| Appointment Scheduled | $.09 |
$.09 |
| Automated MYIO Portal Onboarding Reminder |
$.09 |
$.09 |
| Credit Card Expiration Reminders |
$.09 |
$.09 |
| First Group Therapy Appointment Reminder | $.09 |
FREE |
| Second, Third Group Therapy Appointment Reminder | $.09 |
$.09 |
| Group Therapy Appointment Scheduled | $.09 |
$.09 |
| Insurance Expiration Reminders |
$.09 |
$.09 |
| No-Show Follow Up Reminders | $.09 | $.09 |
| First Telehealth Appointment Reminder | $.09 |
FREE |
| Second, Third Telehealth Appointment Reminder | $.09 | $.09 |
| Telehealth Appointment Scheduled | $.09 |
$.09 |
Broadcast Messaging
A broadcast message is a single message sent to multiple patients at once.
| Cost Per Message* Per Recipient | Lite and Pro | Premium and Power |
| Broadcast Message | $.09 | $.09 |
* Practices will only pay $0.09 for the reminder/message sent to a patient, even if the patient has opted in to receive communications through multiple methods (e.g., text and email).
Patient reminders and broadcast messages are billed monthly on a practice-wide usage basis. After the end of each month, you will receive an invoice detailing the quantity of reminders and messages sent to patients within the billing period. To generate more detailed reporting on your reminders and broadcast messaging usage, visit System Reports within your Valant account.
FAQ
See Patient Communications FAQ article for answers to questions.