DrFirst Alert
Wednesday, October 30, 2024
10:00 a.m. PT - UPDATE - RESOLVED - Rcopia DrFirst reports this incident has been resolved.
8:50 a.m. PT - Rcopia DrFirst has reported intermittent performance issues. A resolution is being implemented.
Valant Maintenance with Downtime Alert
Valant will be performing backend maintenance on infrastructure to improve performance and provide a foundation for continued innovation.
Dates and Times of maintenance windows:
- Saturday, November 2, 8 p.m. PT through Sunday, November 3, 8 a.m. PT
- Saturday, November 16, 8 p.m. PT through Sunday, November 17, 8 a.m. PT
See bottom of this article for more details.
To prepare for this maintenance:
- Log out of Valant prior to this scheduled maintenance window
- Communicate to patients that the MYIO patient portal and secure messaging will be unavailable during this time
- Have a plan for ePrescribing during this maintenance window
Change Healthcare Alert
Change Healthcare experienced a cyber security issue has resolved the matter. Valant's security is not impacted. This issue impacted the Clearinghouse and eLabs. Users can currently submit claims to Change Healthcare. Read more about what Valant users need to know.
Eligibility is not yet available through Change Healthcare.
Visit UnitedHealth Group's Change Healthcare response page for more updates.
Having Trouble Logging In?
If you're experiencing log in issues, please ensure you're using your verified email and most recent password.
If you're using a password manager, you may need to update your saved log in details.
Forgot your password? Reset it now.
Latest Release October 23, 2024
See how to optimize new and enhanced features in the Release Notes 2024 article.
| Service | Status |
More Info |
Valant IO System |
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Valant IO Modules |
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Scheduler |
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Report Queue |
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Billing |
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Documents |
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Mobile Notes |
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Patient Chart |
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Patient Portal - MYIO |
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Patient Communications |
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Prospective Patient Management |
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Secure Messaging |
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Report Center |
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System Reports |
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Custom Forms |
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Telehealth |
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Treatment Plan |
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Partner Services |
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DrFirst |
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DrFirst Status Page |
Waystar |
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Change Healthcare |
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Elavon (Credit Card Processing) |
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Elavon Status Page |
Interfax |
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Please contact our Support Team if you require more details or immediate assistance.
To assist the support team with troubleshooting, use the information in the How to Contact Support article to provide more information or details on the issue.
Upcoming Scheduled Maintenance
Valant Backend Maintenance with Downtime
Valant will be performing this maintenance overnight:
- Saturday, November 2, at 8 p.m. PT until Sunday, November 3 at 8 a.m. PT.
- Saturday, November 16, at 8 p.m. PT until Sunday, November 17 at 8 a.m. PT.
This scheduled maintenance will affect:
- Mobile site
- Mobile Notes
- Report/Export Center/Export Center Admin
- System Reports
- MYIO Patient Portal
- Treatment Plan